I bought 82-081 : Keyed Mortise Style Handle Set, 4-15/16" for my previous slider with key lock from Swisco and installed it and apparently my "mortise lock" is the problem.
Something is going on making the lock stick when locking when the slider is not closed. Seems like when it's closed is doesn't do that. Also, the key won't turn at all so that seems to be jammed. Before I got the new parts from my latest order, the key just spun freely. Does it sound like swapping out the mortise make sense?
Mortise Lock
Quick Learner from USA
Oct 13, 2020 4:15 pm
2 user uploaded images
5 Replies
Tom from SWISCO
Oct 16, 2020 12:33 pm
It does sound like it could be a mortise problem, but there is one sure-fire way to check. I recommend using a flat head screwdriver to attempt to throw the mortise manually. If it still hangs up, then you found your culprit. The 82-238 can replace it.
If it works fine, though, then something's up with the handle. Check the key lock to make sure it's oriented properly in the handle. Sometimes they can come askew during installation.
Quick Learner from USA
Oct 16, 2020 1:49 pm
Thanks for the reply! I have a new one ordered. Could you please explain how to use the screwdriver in more detail? I'd like to give that a try.
Tom from SWISCO
Oct 16, 2020 2:55 pm
Sure, you pretty much just pop it in that square hole and turn it, just like you're locking/unlocking the door. As long as the blade of the screwdriver is wide enough it should do the same thing--assuming it's still functional, of course.
Quick Learner from USA
Oct 16, 2020 6:12 pm
Ohhhh ok. Understood. Thank you!
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