Tom from SWISCO responded:
October 16, 2020
It does sound like it could be a mortise problem, but there is one sure-fire way to check. I recommend using a flat head screwdriver to attempt to throw the mortise manually. If it still hangs up, then you found your culprit. The 82-238 can replace it. If it works fine, though, then something's up with the handle. Check the key lock to make sure it's oriented properly in the handle. Sometimes they can come askew during installation. |
Tom from SWISCO responded:
October 16, 2020
Sure, you pretty much just pop it in that square hole and turn it, just like you're locking/unlocking the door. As long as the blade of the screwdriver is wide enough it should do the same thing--assuming it's still functional, of course. |