Mortise lock backset not deep enough

Quick Learner from Cibolo, Texas

So I order that piece, 82-244 and need to send it back because of the depth. It is not alike. Sending pictures. Any recommendations?

4 Replies
Tom
Tom from SWISCO
SWISCO
Expert

I'm afraid your photos didn't come in. Could you try uploading them again? Make sure to check the size of the file. Some cameras save photos in extraordinarily large file sizes, which can strain our system. If you reduce their size a little that should allow them to upload. Thank you!

Quick Learner from Cibolo, Texas
I hope this work. It shows them uploaded on my end
2 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

Thank you! I think you may have wanted our 82-229 instead. The depth appears to be the same, though it's hard to tell from your first photo if the installation plate extends further like on ours. To put it simply, the installation holes for the 82-244 are inside the "cup," while the installation holes on the 82-229 extend outside the "cup" on tabs. Does that make sense? Look over our 82-229 and see if this would make a better replacement option.

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