Mortise needs replacement on a sliding glass doorwall

A home owner from Lakewood Ranch, Fl says:


I was told by service repairman Mark of EZ-Slider company who came by today and looked at my sliding glass door windows that my mortise needs replacement. I am contacting your company because ESP of FLA was an identifying plastic part on the sliding glass door walls.

However, I am unable to remove the mortise from the doorwall. The screw may be stripped. Do I need a strong magnet?

Please advise if you can help me with a replacement part.

Thank you

Best regards,


Thumbnail of the uploaded file named CD7542BF-B60B-4DE3-B352-3FEC8069EC76.jpeg
Thumbnail of the uploaded file named 32668836-6945-4E52-AB40-DC60E56E3BF0.jpeg
Profile picture of Casey
Casey from SWISCO responded:


Take a look at our 82-218 mortise lock and the video below that demonstrates the removal process. If the screw is stripped, you may want to try soaking it in wd-40 before attempting to remove it. Thank you!

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at