Hi,
I was told by service repairman Mark of EZ-Slider company who came by today and looked at my sliding glass door windows that my mortise needs replacement. I am contacting your company because ESP of FLA was an identifying plastic part on the sliding glass door walls.
However, I am unable to remove the mortise from the doorwall. The screw may be stripped. Do I need a strong magnet?
Please advise if you can help me with a replacement part.
Thank you
Best regards,
Robert
Casey from SWISCO responded:
October 2, 2020
Hello, Take a look at our 82-218 mortise lock and the video below that demonstrates the removal process. If the screw is stripped, you may want to try soaking it in wd-40 before attempting to remove it. Thank you! |