Mortise not removing

A quick learner from Lathrop, CA says:
December 1, 2020
Hi, I'd like to purchase a replacement mortise. Before I do so, I'd be truly grateful if I can learn how to remove the existing mortise. Note: I attached a photo for reference. Note: while the photo doesn't show it, I did remove both sides of the handle and all screws, however, I haven't been able to pull the existing mortise from the door :( Any/all help in how I can do this would be greatly appreciated. Thanks, Brad
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Tom from SWISCO responded:
December 4, 2020

Sure, I think you should check out the video we have on how to install this exact part. You can see that the mortise has to kind of snap in place; it's made to be a tight fit, so if you find that you can't remove it even after you remove the screws, that's probably why. Just make sure you have a firm grip on that hook or else it'll fall into the door. Once that happens, there's no getting it out. It'll stay in that door 'till Judgement Day.
Mortise Lock, Round Face, 3-11/16"
Mortise Lock, Round Face, 3-11/16"
82-218
$11.70
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