Mortise not removing

A quick learner from Lathrop, CA says:
Hi, I'd like to purchase a replacement mortise. Before I do so, I'd be truly grateful if I can learn how to remove the existing mortise. Note: I attached a photo for reference. Note: while the photo doesn't show it, I did remove both sides of the handle and all screws, however, I haven't been able to pull the existing mortise from the door :( Any/all help in how I can do this would be greatly appreciated. Thanks, Brad
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Tom from SWISCO responded:

Sure, I think you should check out the video we have on how to install this exact part. You can see that the mortise has to kind of snap in place; it's made to be a tight fit, so if you find that you can't remove it even after you remove the screws, that's probably why. Just make sure you have a firm grip on that hook or else it'll fall into the door. Once that happens, there's no getting it out. It'll stay in that door 'till Judgement Day.

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