Multi-Point Casement Locking Mechanism

A quick learner from Highland Park, IL says:

Thermal casement window, with multipoint locking mechanism. Four of the photos are of a functioning window. One photo shows the locking handle detached from the operating mechanism. The mechanism came apart with the window in the locked position. The two screws holding the locking mechanism cover in place are inside the space between the window and the frame. If I were the cut the two screws holding the cover, what parts would I have to replace?

How does one open the window?

Thank you.

Thumbnail of the uploaded file named 20221003_145855.jpg
Thumbnail of the uploaded file named 20221003_145934.jpg
Thumbnail of the uploaded file named 20221004_114214.jpg
Thumbnail of the uploaded file named 20221004_114222.jpg
Thumbnail of the uploaded file named 20221003_145700.jpg
Profile picture of Tom
Tom from SWISCO responded:

Hello! This lock assembly looks to be a match for our 38-091 and 38-092 . I think these may be what you want, but look them over and see what you think.

As for the broken lock, see if you can slide a credit card (or anything similarly stiff and flat enough) between the sash and frame to see if you can manually unlock it. With a bit of patience and maneuvering you should hopefully be able to get it open again without the need to cut.

A quick learner from Highland Park, IL says:

It looks as if 38-091 could be the will-fit assembly. Thank you.

Unfortunately, I am unable to cause the multi-point locking mechanism to release. It appears that my only next step would be to saw through the bolts holding to cover; thus, possibly allowing access to the locking mechanism.

Since this is the left casement, with a fixed pane and a right casement (fully functional), and winter is approaching, we have decided to leave the window locked for now and perhaps re-visit in the Spring.

Thanks for your help.

Profile picture of Tom
Tom from SWISCO responded:

That makes perfect sense! I'd do the same thing if I were in your shoes. 

I'm glad we were at least able to point you in the right direction. Please let me know if we can be of any help for this or any other projects.

How to open a casement window that has a broken lock
How to open a casement window that has a broken lock
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.