Is there a problem processing my order for window counterbalances? Would you give me an idea when I can expect to get them? Thanks. Herman
My 10/15/2020 order 1506560
Quick Learner from Florida
Nov 17, 2020 10:12 am
6 Replies
Casey from SWISCO
Nov 19, 2020 10:03 am
Hi Herman, thanks for writing in. There was a 5-6 week lead time given when this order was placed. Unfortunately due to the health crisis many of our manufacturers are not operating at full capacity and things are taking longer than usual. I apologize for the inconvenience.
Quick Learner from Palm Coast, Fl 32164
Nov 19, 2020 12:06 pm
Thanks for the reply Julia. I'm glad to know things are proceeding even at a slowed pace. I look forward to learning they are shipped. Herman
Casey from SWISCO
Nov 19, 2020 12:15 pm
Thank you for your patience. We will notify you immediately when the items are shipped.
Quick Learner from Palm Coast, Fl 32164
Dec 31, 2020 11:15 am
Hello,it's now ~10 weeks waiting for my order. I just received an e-mail from Paypal asking if payment to Swisco can be made now? Please inform me as to the state of my order. It's my understanding payment is due at order shipment.Is this the case? I'll inform Paypal upon hearing from you.
Thank you'
Herman
Casey from SWISCO
Dec 31, 2020 1:36 pm
Hi Herman! I apologize for the delay. We have the parts in stock and are prepared to ship them pending on your updated payment. As soon as you authorize the Paypal payment, they will be shipped the next business day. Keep in mind that we are closed tomorrow due to the holiday. Have a safe and healthy New Year!
