The internal spiral is longer than the standard S200-19

A home owner from Maryland says:
March 11, 2011
I ordered S200-19 because the description fit my tube dimension.
It was 11/2/10 but I just got around to needing a replacement.
Surprise! They are not the same as the original.

My original balances have 19" tubes but the rod is 1/1/2" longer and the foot tips are 7/16" wide. The plastic cap is orange, not red. The only marks on my original are on the foot-S.B.I.
Please help.
user submitted photo of spiral balance
Profile picture of Casey
Casey from SWISCO responded:
March 15, 2011
The color orange tip is the same as the red tip, the dye lot was just faded so it appears orange, there are no orange tip options for this series.
You require a balance with an extended internal spiral. We can custom make, fill out the following form to get started:

Custom spiral balance with extended internal spiral form
19" Series 200 Spiral Balance
19" Series 200 Spiral Balance
S200-19
$11.79
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
How to adjust a spiral balance on a non-tilt window
How to adjust a spiral balance on a non-tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.