My Simonton windows

A quick learner from Redlands, CA says:
610.108 on the side of the pivot
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Paul from SWISCO responded:
I'm not sure what you have. I would start by looking at our 15-135, which is 1-1/4" wide and 1/2" thick. If that doesn't match your shoe, though, then please remove it from the window, take a picture of it, and upload that picture here. I will also need to know its width and thickness. Thanks!
A quick learner from Redlands, CA says:
I am almost embarrassed to admit that I have no idea how these two window devices work. I have 50 of these windows and only 50% of them will go up and down. This Pivots keep breaking. Its almost like every thing just fits too tight.
User submitted photos of window hardware.
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Mike from SWISCO responded:
Before we move forward, it is best to get those original parts out of your window so we can see the numbers printed on your coil balances.

Here are a couple videos on how to remove a coil balance and how to remove a pivot shoe!
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