My door Is not locking : SWISCO.com

Quick Learner from Hawaii

Nov 2, 2024 7:16 pm

My sliding door won't lock I sent some pictures not sure what year the lock is from but my house was built in 2011. Think it's a simple fix but not sure what parts I actually need

2 user uploaded images

4 Replies

Bob from SWISCO

Nov 3, 2024 9:48 pm

Hello. The first thing to do is to determine if the mortise lock in the door has broken and is the main cause of the issue. To figure this out, remove the old handle set and try manually 'throwing' the lock with a slotted screwdriver. If it doesn't budge, then you know the mortise lock does have to be replaced. It looks like our 82-218. Please compare.

Opposite side view 82-218

Profile view of 82-218

Quick Learner from Hawaii

Nov 6, 2024 4:03 pm

Thank you for all the help lock essentials working like you mentioned I ordered the one you told me would work best and will be installing as soon as it arrives will let you know how everything turns out. Thank you again for the fantastic customer service

Bob from SWISCO

Nov 8, 2024 10:51 am

You're very welcome! We really appreciate the business, it means a lot.

Don't hesitate to reach out if we can offer any further assistance.