My Andersen patio door lock doesn't lock anymore

A handy person from South Holland IL says:
my lock do not lock anymore. it looks like 82-037 but i'am not sure, can you help me.
A customer submitted photo of their door lock.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
Thanks for posting. Are you trying to replace the internal mortise lock, or the turn latch? If so, I would have to see what that looks like removed from the door in order to confirm if the 82-037 would work.

If you are trying to replace the turn latch, please take a look at our 82-043 Andersen Tribeca Thumb Latch and match its dimensions to your hardware. Do you think this would be an applicable replacement?
VIDEO
WATCH >
How to maintain a sliding glass door
How to maintain a sliding glass door
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.