My two sliding windows

A handy person from Brooklyn, NY says:
Hello!
Please specify names and corresponding sizes of broken parts to fix windows. Two windows installed over 22 years ago.
Broken parts that are clearly visible in the photographs need to be replaced.
Thumbnail of the uploaded file named 20221202_155848.jpg
Thumbnail of the uploaded file named 20221202_155855.jpg
Thumbnail of the uploaded file named 20221202_155902.jpg
Thumbnail of the uploaded file named 20221202_155921 (1).jpg
Thumbnail of the uploaded file named 20221202_155921.jpg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

Your photos are showing a pivot shoe and spiral balance. It's tough to say which replacements you need with the hardware still in the window but you can start by comparing the specifications of the 15-047 pivot shoe and S600 spiral balance to your hardware. 

You'll need to remove your parts to confirm that the width and thickness of our shoe, as well as the 5/8" diameter of the S600 housing tube, match up to your dimensions. Take a look and see what you think. Thanks for posting! 

Alternate image for 15-047
Alternate image for 15-047

How to measure the tube width of a spiral balance.
How to measure the tube width of a spiral balance.

A handy person from Brooklyn, NY says:
Hello
I hope that the additional 5 photos will help you understand my problems.
Please I need your instructions for removing of pivot shoe.
Thank you.
Thumbnail of the uploaded file named 20221202_155921.jpg
Thumbnail of the uploaded file named 20221202_162933.jpg
Thumbnail of the uploaded file named 20221202_162953.jpg
Thumbnail of the uploaded file named 20221202_162955.jpg
Thumbnail of the uploaded file named 20221207_134312.jpg
Profile picture of Casey
Casey from SWISCO responded:

Unfortunately, these photos do not tell us anything new but we do have a video on removing pivot shoes, which I'll include below. We've also related a few additional videos on this page to help you through the repair process. 

How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.