NAPCO Crankout casement window.

Question

While open the window was struck by a riding mower. The small black part that holds the crank mechanism in the channel rim was broken as was the small metal piece with the small bend in it to fit under the channel where it rides or travels in.

Can't find anyone to repair and replace this window part. Too small a job we're told. Is there any chance you would have this part or mechanism? I would be willing to purchase the entire mechanical mechanism if I have to. Would you know anyone in our area that repairs this sort of thing?

Thank you in advance for anything you could do to help. We are selling our home soon and must fix this.

Jim

Bob · Accepted Answer

Hi Jim. We don't sell components to casement hinges separately; when they break, they're really meant to be replaced entirely, since it's always recommended that the entire hinge set is replaced at the same time. Now, it's true we don't carry a hinge set that is 13" in size; but we've had people successfully use our 14" hinge sets, like the 36-004-14, instead. I can't guarantee this will work for your window, but I'm afraid it's the best option we have. I'm afraid we don't have any contacts in your immediate area, but a local handyman should be able to assist you in this sort of project. Best of luck in your repairs.