NEED REPLACEMENT PARTS FOR NAMI WINDOW - BALLIST SPRINGS

Question

Hi there... we have a double hung window that won't stay open - both top and bottom. We have discovered the springs have broken. Attached is the seal on the window with ID numbers. Could you please provide where we can get the parts, price, and availability?

Thank you!

Geri

Thank you!

Geri

Emily · Accepted Answer

Hey, Geri!

Thank you for contacting us. Unfortunately, the stickers in your photos don't tell us the hardware you need. Can you remove an undamaged balance from the window and show us some photos? We'll do our best to help from there.