I would like to replace all the hardware on my 9 windows. All have the same top and bottom plastic brackets in 29' and 35' metal lengths. The Metal is 9/16' wide. The stamping are P2810, P2820 and P3420 depending on the size of the window.
Please let me know if you need additional information.
You have Great videos.
Thanks
Ed
After looking at the 385 and 380 channel balances I though these photos would be needed to determine what balance I need. Thanks. Ed
I agree, you have either the Series 380 or Series 385. The only difference between them is the depth of the shoe; yours looks like it's over 1" in depth, which lends itself to the Series 385 Series 380, but it's always a good idea to triple check to be sure.
First of all, I have to apologize. I made a typo in my last response indicating the Series 385 being the proper replacement for a 1" shoe, which is inaccurate. I had meant to type Series 380, which is correct. Sorry about that!
Secondly, yes: the picture you show with the orange ruler is the depth. As long as that is 1" then the Series 380 is a winner.
Unfortunately I ordered the 380 but they cause the windows to move on the tract. The exact measurement of 380 shoe is a little shy of 1". What can I do to get the correct 385 pieces? I have attached a photo of the difference in what I have as what I received and the movement in the window.
Order number 1806165
The S377-30 is for my neighbor.
Thanks.
Ed
You can return the Series 380 you purchased for a refund; see our return policy here. You can then place an order for the Series 385 at your convenience the same way as you did before.
