Nami Series: SVPD locking mechanism is jammed

A home owner from Haverhill, MA says:
May 12, 2018
The locking mechanism is jammed and will not rotate up or down to lock or even unlock the door. Do I need to replace the whole handle or can I just replace the lock mechanism? Is Nami the brand of the door?
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Casey from SWISCO responded:
May 16, 2018

It sounds like you might have a problem with your mortise lock. Take a look at our 82-238 mortise lock. If you were also interesting in getting a new handle, see our 82-080 handle set. Thank you!
Double Hook Mortise Lock
Double Hook Mortise Lock
82-238
$39.80
Mortise Style Handle Set, 4-15/16"
Mortise Style Handle Set, 4-15/16"
82-080
$57.70
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