Nami tilt vinyl window. Broken right shoe.

A quick learner says:
Cannot replace bottom sash. Do not know how to replace pivot points in the side shoes.
User submitted image of their window hardware.
Profile picture of Tom
Tom from SWISCO responded:
This looks like our 15-195 1-1/4" wide balance shoe. Could this be what you mean?

I'm not sure what you mean when you say you can't replace your bottom sash. Can you go into more detail? As for the 15-195 shoe itself, it should just pop on and off the balance.
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