Thank you Paul.
I used a travel scale to measure the weight of the sash and decided to buy a pair or 2820.
I will let you know once I receive the items and installed them.
Kind regards,
Renato
Hello Paul, good afternoon.
The parts arrived yesterday and today I tried to install them. Unfortunately, one plastic accessory did not fit and the height seems not to match. I took some pictures and named as "OLD" (the original part) and "NEW" (the part from SWISCO).
Would you kindly take a look and let me know which one should I order now (with the correct height and shape for the plastic accessory) and how can I return the parts? The other plastic accessory seems to be fine (I did not take any picture of it).
Kind regards,
Renato
3 user uploaded images
Hello Paul.
Thank you for your promptly response.
I am attaching 2 pictures, one of the old shoe (little less than 1 in) and the new one (little more than 1 in).
With those pictures are you able to determine which show be the correct shoe?
Kind regards and thank you for your continue support.
Renato
2 user uploaded images