Need Channel Balance

Quick Learner from The USA

Metal shell (only) measures 28 7/16"....Width is 9/16"..... A number 2 in a circle on the white plastic tip.... No marks on the other side

black tip....

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Emily
Emily from SWISCO
SWISCO
Expert

Hello there!

Thank you for reaching out to us. This looks like either the Series 351 or Series 390 channel balance, depending on the depth of the bottom fitting. You'll have to measure as shown below to determine the best match.

However, it is very odd that the metal channel measures 28-7/16" long. It should measure on the full inch. Can you triple-check that for us, just to be safe? Can you also show us a photo of the stamp printed on the metal channel? 

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

Quick Learner from The USA
Yup.... The metal (only) shell measures 28 7/16" long.. Overall (with plastic pieces) measures
29 3/8"....Shoe width is 1 1/16"

I just need to know how to install the channel balance into the loose window unit to install into the frame..How do you folks do it??? Put both balances on and somehow keep onto the window and then wedge the window into the frame???Do you have to tape the balance(s) onto the window before trying to insert into the window frame....?????
Any help would be appreciated.....

Mike
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Emily
Emily from SWISCO
SWISCO
Expert

That's very odd. We can only supply full inch lengths, unfortunately. As for how to install the balances, I recommend watching the video below which will detail the replacement process. 

Quick Learner from The USA
Emily.....that U-Tube is what I have been waiting for..... Now I can install the window unit...
I knew you had the proper procedure.....I will get back to install for the tenant on Tuesday or Wednesday next week... Thanks a million..... I'll let you know how i do......

Mike
Emily
Emily from SWISCO
SWISCO
Expert

No problem, Mike. Let us know if you need anything else and good luck with the repair!

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