Dave Sr. from SWISCO responded:
February 29, 2016
I believe that your operator is broken, allowing the stem to come out with the handle. The handle itself looks like our 39-286, but the operator is very old and that might be why Andersen doesn't recognize it. Look at our 39-094 and 39-095 to start with. If you aren't sure, remove the complete operator from the window and take photos of it by itself. Please also provide us with your dimensions.
|