Need Help with BiltBest Replacement Parts

A home owner from Michigan says:
July 24, 2012
Hello Swisco,

I have one right hand and one left hand casement window with damaged Bilt Best operators. The crank handles are no longer attached to the operators. From the attached photos can you help me identify the parts I will need to order?

Thanks in advance for your help!
A customer submitted photo of a casement window operator.
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Tom from SWISCO responded:
July 25, 2012
Good afternoon, and thanks for posting in our Discussion Board. have you seen our 39-032 & 39-031 EntryGard Dual Arm Operators? Please compare their dimensions to your own hardware and let me know if you think they can act as replacements.
A home owner from Michigan says:
July 30, 2012
Thanks Tom for the advice, I measured my existing parts and the dimensions match. I'll order 39-031 and 39-032 .

Two final questions.

1. Can you point me to advice on how to take the wood sill apart when I replace the operators?

2. I'm assuming my existing handles will fit the new operators - is this correct?

Your site is excellent and so is your customer support. I like doing business with SWISCO!
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Tom from SWISCO responded:
July 30, 2012
Thank you! We like doing business with great customers like you!

Now, for your questions:

1) You will have to pry the moulding off to get to the screws. You can use a prybar for this project, such as our 75-081 prybar/scraper. Just be careful not to crack the moulding when you pry it out! Always remember: safety first.

2) Yes, you can reuse your existing handles. Should you ever need a replacement for them, though, you could always check out our 39-114L or 39-205 .
A home owner from Michigan says:
August 3, 2012
Tom,

Just wanted to thank you for the assistance and say that it's a pleasure doing business with SWISCO.

The parts arrived on time, they fit perfectly, the tool you sent made it easy, the windows are fixed and your advice was much appreciated. I'm looking forward to doing more business with SWISCO and have already recommended your company to a co-worker.

Larry
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Tom from SWISCO responded:
August 3, 2012
That's great to hear, Larry! I'm so glad that everything worked out. Please let us know if you have any other questions--I would be more than happy to help!
Casement Window Operator, 13-1/2" Arm
Casement Window Operator, 13-1/2" Arm
39-013
$20.70
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-031
$29.41
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-032
$29.41
Crank Handle, 11/32"
Crank Handle, 11/32"
39-114L
$4.42
Truth Folding Crank Handle, 11/32"
Truth Folding Crank Handle, 11/32"
39-205
$11.70
90 Degree Angle Prybar/Scraper
90 Degree Angle Prybar/Scraper
75-081
$9.47
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Anatomy of a casement window
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