Need Part

A quick learner from Battle Creek, MI says:
Hello, The cord to my window sash balance snapped so I need tool replace it and not sure what to get. On the picture the part number on my window shows "26TGB B.S.I. 00" And it's ribbed. I also have no idea how to remove that.
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Casey from SWISCO responded:

Hello,

We'd be happy to help but we would need to see an undamaged balance and the attached knife lock shoe removed from the window to determine the best replacement. Thank you!

How to install a ribbed tilt channel balance with knife lock shoe
How to install a ribbed tilt channel balance with knife lock shoe
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