Need Replacement Channel Balance

Realtor from Bozeman, Montana
This channel balance came detached and fell out of the channel when the window was opened.  These are window that are about 20 or more years old and are Insulate Brand.  From what I understand Insulate is no longer in business. These windows are incredibly difficult to open and it might be because the spring is completely rusted.  Would like to get 2 of these to replace both sides for this window. 
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6 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hello there!

Thank you for reaching out to us. We can help supply this balance but it will have to be a custom order due to its configuration. The pulley wheel is built into the bottom fitting itself and this balance features an extended cord travel as well as a metal channel length ending in 5/8" which is what makes it custom. For example, let's say the balance is stamped 14-2; the measurement for the metal channel would be 14-5/8" long. Can you confirm the length of the metal channel? Can you also show us a photo of the stamp?

Realtor from Bozeman, Montana
Thank you for responding. 
The measurement of the metal channel length is 25 - 3/4"
Photo attached of stamp. 
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Emily
Emily from SWISCO
SWISCO
Expert

Thanks for getting back to us. I'm afraid we can only supply a 25-5/8" long balance but we can't promise this will work for you if the length differs. Custom orders are also nonrefundable. Let me know if you're still interested and we can send over a purchase link.

Realtor from Bozeman, Montana
If you can let me know how much it would cost.  I guess it would be best to order 2 so that both sides can be replaced.  You can use my email for direct communication for ordering.  Thanks. 
Emily
Emily from SWISCO
SWISCO
Expert

I'll email you a purchase link and price quote for you to review. This link can be used to place an order on our website. Please let us know if you have any questions. 

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