Need Replacement Parts for Milgard Windows

Hi Celena. So you're right, it looks like you need new window balances--specifically, Non-Tilt Channel Balances. Unfortunately, it's very difficult to say what specific kind you need without seeing an original sample. Is there any identical window in the house that still has its balances? If so, could you remove a balance from that window and show it to us? Pictures of any attachments at either end of the metal channel, as well as any stamped numbers on the body of the balance, would be most helpful. 

Now it also looks like that the nylon pieces in the top corners of your window sash are damaged; these are called Top Sash Guides. Top Sash Guides keep the Channel Balances in place during the operation of the window. Your Top Sash Guide looks like our 18-008. Let us know what you think.

Thank you for clarifying, Celena. That will make things a little harder to figure out, but not impossible.

First of all, Milgard has been known to use our Series 385 channel balance. Now, I don't know with 100% certainty if that's the Series you need (Series, in this case, indicates the combination of nylon fittings on either end of the metal channel), but I think it's worth considering.

To determine what size you need, we'll have to do a bit of math. Tell me the height of the sash, the height of the visible glass, and the exact weight of the sash. That will allow us to confirm the length and spring calibration necessary for these balances to work properly in your window.

Great! That's just what we needed to know. Based on this data, and referring to my explanation in my prior post, I recommend our S385-34 channel balance with a 3310 stamp option. Look this part over and let me know what you think.

Thank you very much! Your business means a lot. Please let us know how they work out.

There's no need for balance shoes; the S385-34 already comes with them pre-attached. That would be our 15-004.

As for the top sash guide, it would depend on how yours are in now. The one in your photo looks like it's in pretty good condition, so as long as they're all like that then you can reuse them. If any are broken, though, then we recommend the 18-008. I think that'll be a good match.

To your last question, there isn't anything that serves that function specifically, no. Seeing as how these windows didn't have balances when you moved in the house, there might have been a problem with these windows being loose to begin with. Maybe that's why the original owners didn't put any hardware in. 

I recommend seeing if you can add a washer or two behind the top sash guide to push it out further. That might do the trick, though there will be a gap.

It sounds like you need the threshold. Unfortunately, we do not sell thresholds of any kind. I recommend contacting the original manufacturer of the door for assistance.

I'm sorry to say we don't deal in electronic hardware of any kind. My suggestion is to contact Milgard directly for assistance.