Need Series 385 channel balance

A contractor from San Juan Capistrano, CA says:
March 23, 2018
Part number 1120. Do you have this?
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Tom from SWISCO responded:
March 23, 2018

Based on your stamp, I believe you have a 12" channel balance. Please see our S385-12 channel balance. 

Let me know what you think! 
A contractor from San Juan Capistrano, CA says:
March 28, 2018
The 12" balance it too tall. I need a series 385 1020 or 1120 balance. Do you have either of these?

Thanks
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Tom from SWISCO responded:
March 28, 2018
If your "1120" balance does not measure 12" from one end of the metal bar to the other, then the stamp is wrong, and you need to ignore it and measure the balance/window sash. Get us the weight of the window sash and the length of the metal bar, and we will tell you what you need.
12" Series 385 Channel Balance
12" Series 385 Channel Balance
S385-12
$9.34
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