My customer called and said that he went to Lowes and and purchased just the mortise lock body as a replacement for the original due to a not working (Broken spring). The old mortise lock body is no longer around to compare visually to see if they are the same.
The Mortise lock sits in another metal housing that is ten secured to the door.
The Thumb turn actuator on this replacement lock pictured in the photo seems to be in the wrong position as to when you put it together ther is no way for it to work.
It seems like he should have purchased new handle set while at Lowes to. We don't know for sure. Can you assist from the pictures.
Thanks,
Gary