Need a replacement

A contractor from Niles, OH 44446 says:
August 21, 2017
Hello, my name is Amy I am with Imperial Glazing Concepts, Inc.
I attached some photos one of my guys had taken on site for an Anderson Balance. I seen you had some on your website but I was not sure how to go about matching up the correct one. Could you please help me out with this?
User submitted photos of a window balance.
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Tom from SWISCO responded:
August 23, 2017
If I'm seeing this correctly, you only have one type of balance here: the one marked "11600" and "U3 1227." If so, you should focus on the "1227" in that code. Andersen balances marked 1227 can be replaced by our 24-1231 replacement balance. If you have any balances with different codes than "1227," let me know and I will identify them, as well.
A quick learner says:
August 23, 2017
You are correct I only have one shown. Thank You For your Help!!
A quick learner from OH says:
August 23, 2017
I do see that on my work order its listed that I need a Left Hand & a Right Hand. Would The Code you gave me be compatible for both right & left hand, or is there a different code for each?
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Tom from SWISCO responded:
August 23, 2017
Good question! The 24-1231 balance replaces both left- and right-hand balances. It's universal, in that sense.
Andersen Sash Balance, 1226, 1227, 1231
Andersen Sash Balance, 1226, 1227, 1231
24-1231
$54.20
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How to replace an Andersen Window Balance
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