Need assistance in identifying correct replacement parts for 14" channel balance

Home Owner from northern CA
Hello!  Attached are photos of our channel balance.  The number on the balance is 1390 BSI DL 23.  The balance is 14" in length.  Please let me know if you need further info or different photos.  Thanks
5 user uploaded images
6 Replies
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for the photos. I'm confident we have the replacement balances needed for your repair. Although, I'd like confirm whether the top attachment has wings or if it is wingless.  It is difficult to make out from the photos.

The 1390 stamp does not cross-reference with the stamps on our balances, so I'll need to know the weight of your window sash to confirm the right one.

Please let me know if you have any other questions.

Home Owner from northern CA
Hi Jasimine, thanks for the response.  Here are three more pics of the top attachment.  I did a quick video, too, but it doesn't look like I'm able to upload that.  I'm going to say the top attachment is wingless, but of course you're the expert!  If you need more photos, let me know.  Also, the window sash weighs 22.4 pounds.  Thanks
3 user uploaded images
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for the additional photos. You'll need either the S351-14 or the S390-14 to replace your balances. To determine which of these is the correct series, you'll need to confirm the depth of your shoe.

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

Since the sash weighs 22lbs, the replacements will need to be custom assemblies. I'll need to know the number of balances you'd like to purchase to confirm pricing and availability. The quantity minimum is (2).

Please let me know if you have any questions.

Home Owner from northern CA
Hello, the depth of shoe is the larger mearsurement: 1&1/8".  We'll need two balances.  Yes, please let me know the pricing and availability.  Thank you!
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for confirming! I've forwarded a quote for (2) of these balances to your email. You'll need to use he quote to place the order from your online cart.

The lead time is 5 to 6 weeks.

Please let me know if you have any questions.

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