Need confirmation

Contractor from My.

Apr 20, 2022 7:56 pm

Hello there! All of the measurements coincide what photo of your one offering with the only difference being the open-ended slot as opposed to mine has a hole.Didn't really see how this came in to play as no screw went through that hole and my old roller slid into the bottom rail it's no obvious form of attachment, what's your thoughts appreciate your feedback thank you

4 user uploaded images

4 Replies

Tom from SWISCO

Apr 21, 2022 12:36 pm

Hello! As long as all the dimensions match up then I think it will install perfectly fine. The tab that takes the installation screw is a little different but you won't notice it after it's instaled.

Contractor from Mt.

Apr 21, 2022 1:02 pm

Thank you Tom!
Extremely quick response! I will be ordering those as we speak, interesting though when I removed the roller it's slid right out of the end of the lower rail, no installation screws, nor is the leg of the door drilled to accommodate any screw,There was a screw offset from center of the door which held bottom rail and leg together ,I will inspect closer, possibly I missed something, could it have been semi free-floating by design? It really was not sloppy prior to removal . Also, I have seen track covers elsewhere for worn tracks , Do you offer these or have any thoughts there

Tom from SWISCO

Apr 22, 2022 1:21 pm

It really should have been held in place with a screw. Some rollers do lock into the frame of the door with pressure, but even those use screws, too. I would wager the screw fell out of yours at some point and the roller was held in by little more than pressure.

We do sell track covers, yes. See our 80-102.