Need help diagnosing which parts I need

I do recognize these balances, but they'll have to be a custom order due to their configuration. However, before we move forward with that, we still need to figure out why they're shooting up in the frame like that. That usually happens when the top sash guides are in bad condition, but you said yours are still whole. Give me a little more time to research why that might be happening and I'll get back to you ASAP.

Based on your description of the problem, the only possible explanation is that the top sash guides are the problem. You should double check them to ensure that they're in full working condition. I don't know what else it could be.

We can help with the top sash guide, but we will need to see a picture of an undamaged version. Specifically, we need to see it from the front and side, like a mugshot. Dimensions would also help.

Your take out clip is no longer made. We've tried very hard to find that in the past but we've never had any luck. 

Thank you. We don't have this top sash guide either, but our 18-008 may just work as a substitute. Compare its dimensions to yours and let me know what you think.

Great. All orders can be placed directly on our site at your convenience.

We don't have anything that can replace your old take out clip unfortunately. I don't know who may still have those, since we've never been able to track down a source. As far as I know they aren't made anymore.