Need help finding the correct spring

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Quick Learner from Vallejo, CA

Mar 15, 2021 2:03 pm

I hope you have a replacement to match the photos.

5 user uploaded images

6 Replies

Tom from SWISCO

Mar 16, 2021 3:17 pm

It looks like you need a new pivot shoe, too. Please see our 15-231. I think this matches what you have quite well, but see if you agree.

As for the balance spring, I can't make out what you have from these photos. Can you remove an undamaged version and show me a clear picture of the top end, bottom end, and the clip at the end of the cord? That's the same clip that goes into the shoe. Finally, please give me the exact weight of the sash, down to the ounce.

Quick Learner from Vallejo, CA

Mar 17, 2021 1:34 pm

You are probably correct, I will need a spreader tool as there is a rigid vinyl track that does not have cutouts. I don't quite see how the part will attach to the small metal loop attached to the nylon string. Also what part number for the latch mechanism. That too is broken. It's the first photo.

5 user uploaded images

Tom from SWISCO

Mar 18, 2021 9:32 am

Thank you very much. Your pivot shoe looks like a match for our 15-231, though I don't think your exact style balance is made anymore. The good news is that you should be able to use our S770-27 with a 27C stamp to replace it. Look it over and let me know if you agree.

Finally, concerning that lock, I'm afraid we don't even have a substitute for this. It's just not a part we can help with at this time. I apologize for the inconvenience.

Quick Learner from Vallejo, CA

Mar 18, 2021 10:11 am

Thank you for the information. My remaining concern is that even if I have the 15-231 replacement part, I don't know how I will manage to insert it into the track which is aluminum sash. I'm almost certain that using a spreader tool will deform the track and there is no cutout at the top or bottom. Can you please confirm. If it is impossible, I could alway cut out and make a cut out to insert the component.
It hard to fathom that the manufacturer of the sash did not provide a means to repair it.

Tom from SWISCO

Mar 18, 2021 11:07 am

You definitely can't use spreaders on an aluminum window, no, but you can make a cutout. In fact we have a video showing you how to do just that. You can see it below.

And believe me, I know exactly how you feel. Some window manufacturers make their windows without any way to repair or replace little parts like this and it can be infuriating. I can only assume that they would rather you buy a whole new window from them than a little replacement part from someone else. Fortunately, we have a way around that. I hope this video helps.