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Tom from SWISCO responded:
January 31, 2018
I don't think you can remove the sash, actually. Some older windows like this were designed intentionally so that the window sash could not be removed or replaced. I guess they thought their windows would last forever! Fortunately, we have a method of removing the balance around the sash.
First, open the sash and have someone hold it up while you disconnect the balance from the bottom. Lower the sash and then unscrew the balance from the top. The balance should be entirely disconnected at this point. You'll then want to gently pull the balance up from the top of the sash as best as you can. It may be awkward, but there really isn't any other way. Do your best not to damage it as you pull it out. Hopefully this helps. Let me know if you have any other questions. |
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Paul from SWISCO responded:
February 8, 2018
Well, it looks like you have a shoe similar to our 15-040. What you want to do to disconnect this shoe is have someone hold the sash up while you hook a charging tool like our 75-005 to the bottom hole of the spiral. Now turn and pull down slightly to unhook the "bow tie" on the tip of the spiral from the shoe. Look at the side of our 15-040 on its store page for reference. You should see a sharp cut out like that locks the bow tie. Let me know if this helps.
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