Need help with Top Sash Guide

Quick Learner from San Diego

Mar 23, 2023 11:27 pm

Hello Experts,
I want to replace my Top Sash Guides on 6 of my house windows. The dimension matches that of "18-009" on your website except for the height. Your product "18-009" has height of 1 11/32 inches whereas mine is 1 9/10inches. Rest all the dimensions are spot on.

Do you have a top sash guide that is 1 9/10 inches in height or can I use "18-009"?
Will the ~0.5inch difference affect regular functioning of the window ?

6 Replies

Emily from SWISCO

Mar 24, 2023 1:46 pm

Hi there!

Thank you for reaching out to us. Before we make any recommendations, can you show us "mugshot" photos of an undamaged top sash guide removed from the window? We will do our best to assist from there.

Quick Learner from San Diego

Mar 24, 2023 6:32 pm

Here are the mugshots for front side and back

Emily from SWISCO

Mar 27, 2023 9:12 am

We appreciate you getting back to us. I'm afraid we don't sell an exact match for this so we'll need a little more time to research it. We'll reach out as soon as more information is available. Thank you!

Paul from SWISCO

Mar 27, 2023 11:32 am

The length of the top sash guide isn't critical. It's the hole the sash screw goes through that is. Does the hole in your top sash guide match the hole on the 18-009 for the sash screw?

Quick Learner from San Diego

Mar 28, 2023 6:55 pm

Yes the screw hole does match.
Thank you for the help. I will worder now