Need help with parts and process of balances and shoes

A quick learner from Pine City, MN says:
I bought a repo that has 15 of these 36
User submitted photos of window hardware.
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Tom from SWISCO responded:
Thanks for posting. We should be able to help, but we will need more information. Please tell me the diameter of the outer tube for the balances you need. As for the shoes, I will need to know their width and thickness. I recommend removing the hardware from the window to ensure that your dimensions are as accurate as possible.
A quick learner from Mt Laurel says:
How do you remove the shoe from the channel
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Paul from SWISCO responded:
There are a couple different methods. See our videos below for instructions on what you can do.
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