Tom from SWISCO responded:
September 3, 2014
We should be able to help you find this balance, but this is a special kind of part that must be custom made. Before we can get started on anything, I will need to see a picture of the metal clip that attaches to the cord. Believe it or not, that is a very important piece that comes in many different varieties. I will need to see what kind your balance uses. Let me know!
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Casey from SWISCO responded:
September 8, 2014
That is everything we needed to identify the balance and top sash guide! Take a look at SWISCO product code 18-171 for the sash guide and I will email you shortly with a custom balance ordering link.
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