Need new crank assembly

A home owner from New Berlin, WI says:
The crank opens the window but will not close it. I would like assistance with ordering a replacement.
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Lauren from SWISCO responded:

Hello, thank you for posting! 

Please start by reviewing the 39-220B and 39-221B casement operators to see how it compares to your original. Also review the related items section for compatible cover and handle options. Let me know if you have any additional questions. 

Swisco.com
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