Need new hardware

Question

Hi there,
My client's window crank is not opening all of the way, and it appears to be the roller is dropping into the removal area halfway through the crank.
I'm guessing a new hardware kit for this casement window will fix it.
Can you help identify which hardware set I need?
thanks,
Caleb

Jasmine · Accepted Answer

Hi Caleb,

Thanks for your post! Your window operator reminds me of the 39-031 and 39-032 EntryGard Dual Arm Operators. Carefully compare the specifications to determine if this is the correct replacement match.

The compatible hardware and accessories are tagged below.

Dimensions for 39-032