I am looking for the bottom roller mechanism for my Atrium windows, need (6).
Also I need the locking mechanism in the pic for 2 windows for some reason when I try to lock the window the piece that flips out doesn't seem to be long enough to reach the stationary window. It doesn't look like there is supposed to be another piece that the lock goes into on the stationary window.
Need new parts
Home Owner from phoenix
Jan 28, 2024 11:30 am
2 user uploaded images
8 Replies
Emily from SWISCO
Jan 29, 2024 2:15 pm
Hey there!
According to our records, Atrium discontinued your sliding window roller back in 2008. I'm afraid they didn't offer a replacement or substitute but the 87-164 might be worth considering. Though I can't promise the functionality, review the specifications and see if you think you could adapt this to your window.
Dimensions for 87-164
As for the lock, would it be possible for us to see a few photos of it removed from the window? Seeing the 'tongue' would be a great help as well.
Home Owner from phoenix
Jan 29, 2024 10:43 pm
Sorry I will have to take it apart this weekend.
Emily from SWISCO
Jan 30, 2024 8:13 am
That's okay, we'll be here to help!
Home Owner from phoenix
Feb 3, 2024 4:57 pm
Here is the pic of the locking mechanism that you requested, it shows the tongue. Also it seems like the sliding window is not shutting all the way, but I don't see any obstruction in the way. Would you have an Idea of the reason for that?
1 user uploaded image
Dave Sr. from SWISCO
Feb 5, 2024 10:29 am
Start by taking a look at the 90-005 sash lock with 2-1/4" hole center spacing. Have a look at the specifications and see if they match what you need.
Alternate image for 90-005
As for the window issue, first, check the top and bottom of the track to make sure nothing is preventing the window from closing all the way. Next, check the "interlocks" where the window meets at the center of the window and see if there is anything in the interlocks that could be the issue. You can also try and see if there is any "wool pile" that has come out of the track and is stopping the window from closing.
Home Owner from phoenix
Feb 7, 2024 9:14 pm
Ok I will try doing it this weekend. Does the lock come a olive green?
Dave Sr. from SWISCO
Feb 8, 2024 7:47 am
It doesn't, unfortunately. We only sell this lock in white, black, and beige. I am very sorry for the inconvenience.
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