Need parts For 2 broken certainteed double hung

A home owner from Syracuse NY says:
Local window repair man could not located needed parts. This replacement window by certainteed was purchased in 2004. Can you help?
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Bob from SWISCO responded:

Thanks for posting. Certainteed windows often use our 15-192 Pivot Shoe, which is compatible with the Series 170 and Series 171 Coil Balances. The video below explains more.

A home owner from Syracuse NY says:
Thank you, the parts look the same and the video is helpful
SWISCO S170 and S171 Coil Balance Assembly
SWISCO S170 and S171 Coil Balance Assembly
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How to remove window pivot shoes
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