Need replacement 1/2" Wide Channel Balance

Question

I have a single pane vertical sliding window with broken balance. The window is about 22 lbs (weighed, not estimated), and 28" tall. The channel itself (the metal part) is 26" long. The window was made by Philips, as noted on the lock. From your catalog, I see that these could be either series 350, 351, 380 or 385. I hope the pictures I've taken help. If not, I can send the parts.

Please advise on the proper parts to try to order.

Thank You. Lynn Catlin

User submitted photos of a window balance.

Tom · Accepted Answer

Hey, thanks for posting. I've narrowed this down to two possible channel balance Series: either our Series 380 or our Series 385 balances.

Now, as you can see, there is only one difference between these two Series, and that is their bottom shoe. The Series 380 uses the 15-005 while the Series 385 uses the 15-004. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match.

Comparison of 15-004 and 15-005