Need replacement balances

Question

I cannot find this balance anywhere no matter what i'm trying to do or how I word it. I need them as soon as possible. The stamp on it says 24d BSI td42

My name is tony

Emily · Accepted Answer

Hi there Tony.

Thanks for reaching out to us. We can help with this. Your balance appears to use the 19-041 top fitting, which means it must be a custom order. Can you confirm the length of the metal channel and the depth of the bottom shoe as shown below? We'd also like you to weigh the window sash on a scale and tell us the precise weight. Additionally, how many balances do you need?

Comparison of the S378, S380 and S385 balance shoes.