Need replacement part

Quick Learner from Philadelphia Pa

Sep 25, 2024 7:43 pm

Piece broke off as I was locking window, I notice I had to apply a little pressure on latch when pushing down to lick window. I was trying to be gentle as possible it just broke off.

5 user uploaded images

4 Replies

Lauren from SWISCO

Sep 30, 2024 12:10 pm

Hello, thank you for posting,

To determine if we can provide a suitable replacement, we will need to see the lock removed from the window or a view from the other side where we can see the attachment that engages to lock the window. From there we can determine if we can supply a proper replacement option. Thank you!

Quick Learner from Philadelphia Pa

Oct 4, 2024 10:10 am

I open the other window casing to show the mechanism and how it works I cannot open the other window. I tried with the screwdriver there's nothing turning to open window .

2 user uploaded images

Lauren from SWISCO

Oct 4, 2024 10:49 am

Thank you!

Please review the style of the 38-091 and 38-092 multi-point locks. Compare the overall dimensions and orientation to confirm a good fit! Let us know if you have any additional questions.