Need replacement part for jordan window

Handy Person from Oxford Mississippi

The small metal bracket on the upper right corner of the lower window (the window that raises up) has broken. I attached pictures of a non broken bracket and the broken bracket. I see nimbers 16 and 09 on it.  How do i get a replacement?  Thanks!

Don 

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10 Replies
Bob
Bob from SWISCO
SWISCO
Expert

Hey Don. How does the Top Sash Guide compare to the 18-199? Take a look and see if it matches. Now, I am afraid we don't sell those metal brackets seen on some older versions of these guides; but to be honest that shouldn't affect window performance. Certainly the replacement guides should work without them. Take a look and elt me know if you have further questions.

Dimensions for 18-199
Dimensions for 18-199
Dimensions for 18-199
Dimensions for 18-199

Handy Person from Oxford Mississippi
Dave, here are some more pictures that I hope help to find a replacement part. 
5 user uploaded images
Handy Person from Oxford Mississippi
Here a pictures of the broken bracket that might help. I will look at 18-199
without this bracket the window will raise but it pops off track and the balance pops out
3 user uploaded images
Handy Person from Oxford Mississippi
The 18-199 is very different from the aluminum brackets on my jordan windows. The 18-199 is plastic and has different dimensions. If the actual original aluminum broken bracket is no longer available then what is a compatible replacement?
Paul
Paul from SWISCO
SWISCO
Expert

Unfortunately, we were not able to locate a match for the metal bracket in your nylon top sash guide. You would need to replace your complete nylon top sash guide. Please provide the dimensions of your guide compared to the measurements we included of the 18-199, which will help us determine if we carry a closer match. 

Handy Person from Oxford Mississippi
What is the nylon top sash guide?    
Paul
Paul from SWISCO
SWISCO
Expert

The top sash guide is the part shown in your photo below, which is why Bob mentioned the 18-199 in his first response. We'll need to know the dimensions of your part to determine if we can supply a closer match. 

Top sash guide
Handy Person from Oxford Mississippi
Ok. These windows are in a condominium we own in another city. It might be 10-15 days before i can get some measurements for the sash. Maybe the 18-199 will work. When I get the measurements I will let you know in this thread. Thanks!!
Paul
Paul from SWISCO
SWISCO
Expert

Great, just let us know if you need anything else in the meantime. 

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