I need to find two replacement rollers for the bottom of a large Jel-Wen sliding window. I purchased a different Roller Assembly but I now see that it is approximately 2 cm too long to snap into the two existing rectangular slots on the window (existing = 3.4 cm, new part = 3.6 cm.) I need to either enlarge the hole which I am reluctant to do or find a slightly smaller roller assembly which is 3.4 cm. as measure along the base. Can you help?
Lauren from SWISCO responded:
April 5, 2022
Hello, thank you for posting, To move forward, we will need to see pictures of the original roller to review the style to compare to our selection. Thank you! |
Lauren from SWISCO responded:
April 6, 2022
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Lauren from SWISCO responded:
April 11, 2022
Great to hear! I am glad we were able to assist with your repair! |