Need replacement balances for one Jordan window

Home Owner from Scottsdale AZ
The aluminum rails are 29" long and stamped 2830. I need two of these rails to repair one window. 
3 user uploaded images
6 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

It looks like your balance fittings are non-winged. If so, you have either our S351-29, with a 15-002 bottom attachment, or S390-29, with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need. You'll also need a 2830 spring strength option for your replacement balances. Thank you!

Close up view of the S351 balance top.
Close up view of the S351 balance top.

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

Home Owner from Scottsdale AZ
The 390-29 with 15-001 is similar to my hardware.  The guides or glides on the top edges of the winfdow frame have dried out cracked and fallen off.  They are a dark brown.  I can't  remove the window right now.  Does that color gove you an idea of which ones I need to buy?
Casey
Casey from SWISCO
SWISCO
Expert

It sounds like you may be referring to the top sash guides, which hold the balance in place below the sash. If so, we may be able to supply them but the color does not help us narrow down your options. We would need to see photos of an intact guide removed from one of your windows to compare to our inventory. 

Home Owner from Scottsdale AZ
The sash guides are not intact.  The top half above the screw that secures them is missing. I only have this one window, so I don't have a complete guide. Would more photos of frame and window edge and dimensions helps?
1 user uploaded image
Paul
Paul from SWISCO
SWISCO
Expert

Unforutnately, we can't guarantee a replacement without seeing the original top sash guide. We offer the 18-199 for Jordan windows but that doesn't necessarily mean it is what your particular window used originally. Review the specifications below and see what you think. 

Dimensions for 18-199
Dimensions for 18-199

Dimensions for 18-199
Dimensions for 18-199

Reply to Thread
Current Photos:
Related Products
Related Videos
Related Guides