Tom from SWISCO responded:
March 19, 2021
I'm sorry to hear that you're having trouble. To start out, you can see our return policy here. That should help get you started on making your return. As for the lock itself, did you have the original on hand for me to look at? I'll have to see what you had installed in the first place before I can recommend a match. Can you also confirm the exact distance between the installation holes, center-to-center? |
Tom from SWISCO responded:
March 22, 2021
Thanks for getting back to us. Just to confirm, you just need the keeper you show here, right? Was the lock that came with the 90-274 otherwise the same? If all you needed was the keeper, then see our 90-257. Remove your original from the window and carefully measure it, then compare those measurements to the dimensions we show on the 90-257 store page. Let me know if they differ in any way and I can continue my search. |