Need this latch for window

A quick learner from Guntersville AL says:
Please help me to obtain this part.
I have order 90-274 which was incorrect and I need to return.
Order number 1588998

please advise and how I can get the correct part and also make my return. Thank you
Thumbnail of the uploaded file named 16161022766038845989909162327636.jpg
Profile picture of Tom
Tom from SWISCO responded:

I'm sorry to hear that you're having trouble. To start out, you can see our return policy here. That should help get you started on making your return.

As for the lock itself, did you have the original on hand for me to look at? I'll have to see what you had installed in the first place before I can recommend a match. Can you also confirm the exact distance between the installation holes, center-to-center?

A quick learner from Guntersville AL says:
Hope this can help. These are the original latches
The one I ordered will not work it's installed on top the other is different.
Thumbnail of the uploaded file named IMG_20210319_074734219.jpg
Thumbnail of the uploaded file named IMG_20210319_074711211.jpg
Thumbnail of the uploaded file named IMG_20210319_074600414.jpg
Thumbnail of the uploaded file named IMG_20210318_161218284.jpg
Profile picture of Tom
Tom from SWISCO responded:

Thanks for getting back to us. Just to confirm, you just need the keeper you show here, right? Was the lock that came with the 90-274 otherwise the same?

If all you needed was the keeper, then see our 90-257. Remove your original from the window and carefully measure it, then compare those measurements to the dimensions we show on the 90-257 store page. Let me know if they differ in any way and I can continue my search.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.