Need to adjust or replace

A handy person from Los Ángeles says:
Hi! What a great site and videos.

Our windows won't stay open, and if I turn the shoe pivot it does not lock into place. Not sure if there are adjustments that need to be done or if these need to be replaced. If the later, with what and which parts? Thx so much! Scott

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A handy person from Los Ángeles says:
Ps: some of our latches are broken and we need to find replacement parts. Thx!
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Tom from SWISCO responded:

We have a couple different pivot shoes that resemble this. See our 15-213, 15-218, and 15-220. Carefully compare these to your old shoe to determine which would work best in your application.

A handy person from Los Ángeles says:
Thanks. Is it these that need to be replaced, or the springs, or both? If both, can you point me to the springs? Also, parts for the latches above?

Thanks so much!

Scott
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Tom from SWISCO responded:

Hey, Scott. We aren't able to replace the springs, unfortunately. If your springs are worn out and need replacing, then you will end up needing entirely new jamb liners, which isn't a service we can provide. There is no adjustment you can make on this kind of hardware since it's literally just a bare spring in a track. I would recommend contacting the original window manufacturer at that point.

A handy person from Los Ángeles says:
Thx. They are out of business, of course. So you don't have the parts for new jamb liners?

Is there a way for me to tell if its the shoes or springs? Or just replace the shoes and see what happens?

Thanks!
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Tom from SWISCO responded:

We don't sell jamb liners or this type of spring, no. If your window won't stay up then the issue is probably with the springs. Since the manufacturer isn't around anymore, I don't know where you could find these. Maybe a local hardware store who once sold these windows, assuming they even have older parts in stock. 

I am sorry we can't offer a better suggestion.

A handy person from Los Ángeles says:
thanks!
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