Need to replace both parts

A home owner says:
Identify parts replacingboth right and left all parts
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Tom from SWISCO responded:

Looks like you need a channel balance and pivot shoe, but I can't determine what either are from these photos. I will need more detailed images before we can continue.

For the balance, please remove an undamaged version from the window and show me the top end, bottom end, stamp, and finally whatever clip, hook, or shoe is at the end of the cord.

For the pivot shoe, I just need to see an undamaged version out of the window. I also need you to tell me its width and thickness. Please be as precise as possible.

A home owner says:

Rod length including base 28 inches. Width 1/2 inches. Plastic piece on bottom 1"wx2"long

Window does not stay up and very hard to open. Thank you Ron

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Tom from SWISCO responded:

Thanks! The balance looks like a good match for our Series 770. I'm afraid I'm still not sure about the shoe. You gave its width and length, but I still need to know its thickness. Please let me know when you can get that measurement for me.

A home owner says:
Depth 1/3 inch

Thank you
Ron
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Tom from SWISCO responded:

1/3" isn't a measurement I'm familiar with. Inches aren't divided into thirds. I recommend looking at our complete selection of pivot shoes here for now. You may be able to find a good match in our selection.

A home owner says:
Sorry mistyped it is 1/2 inch
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Tom from SWISCO responded:

Thank you. In that case, I think the best option we have in our catalog is the 15-179. Look it over and see what you think.

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