Need to replace parts that hold windows up

Home Owner from WashingtonGA

May 7, 2023 2:07 pm

Hi, I have a number of different window sizes that need these parts replaced. I don't know their make or model. Could you let me know what other information you need so I can order them. I hope that the 2 pics I've enclosed help.
Many thanks, Ian

2 user uploaded images

10 Replies

Emily from SWISCO

May 9, 2023 9:42 am

Hi there, Ian.

We'd be happy to help with this project but I'm afraid I can't ID what you may have. I would need you to remove an undamaged pivot shoe and show us some photos. In the meantime, take a look at the videos we've related for you on this page and let us know if they help.

Quick Learner from WashingtonGA

May 22, 2023 3:16 pm

Hi, thank you for your reply. I would have to cut the vinyl frame to remove the mechanism. Before I go to that stage I've added a few more photos. Hope they help. Thanks, Ian

4 user uploaded images

Emily from SWISCO

May 24, 2023 3:44 pm

It's not possible for us to identify your hardware from these photos, unfortunately. In order to help, we need to see the pivot shoe removed from the window. I know that's not ideal but I'm afraid the track just obscures too much of the hardware.

Quick Learner from WashingtonGA

Sep 8, 2023 12:09 pm

Hi, I've finally got around to this. Enclosed is a photo of the shoe removed from the window. Thanks for your help, Ian

1 user uploaded image

Emily from SWISCO

Sep 8, 2023 12:21 pm

Thanks for the additional photo, Ian! It's a huge help. Based on what I see here, I recommend the 15-087 pivot shoe. We also sell the 15-086 housing but you can reuse your old one if it's in good shape. The Series 180 are the compatible coil springs.

I also recommend checking the band of the spring for a stamped number that would indicate the weight. If there aren't any, you'll have to divide the precise sash weight by the total number of springs in the window to determine the proper weights.

Quick Learner from WashingtonGA

Sep 8, 2023 1:49 pm

Hi, thank you for that info. The springs have 5Y stamped on them. The nylon spring holders are fine so I guess I just need to order a bunch of springs?

Emily from SWISCO

Sep 8, 2023 3:31 pm

Yep, if the pivot shoe and housing are in good shape you can just reuse them. You may need the S180-5 5-pound spring based on your stamp. You can always weigh your window sash on a scale to confirm if you want to be 100% sure.

Quick Learner from WashingtonGA

Sep 8, 2023 4:24 pm

Hi, thanks for that info. Just one more question. The sash has four 5lb springs total. Should the sash weigh 20lbs? Many thanks,Ian

Emily from SWISCO

Sep 11, 2023 8:59 am

Yes, that is correct! The sash should indeed weigh 20 pounds if there's a total of 10 pounds of support on both sides.