Need to replacement

Quick Learner from US
Hi,

I have 5 year old vinyl from climate solutions. Both of the coils have broken and I need to know which part needs to be replaced. Can you help?
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Jasmine
Jasmine from SWISCO
SWISCO
Expert

Hey there,

Thanks for reaching out! I am confident we can supply you with the replacement coil balance assemblies you need. Although, to identify the right replacement, I'll need to see a photo of the hardware removed from the window. Unfortunately, the photos provided do not give enough information to properly narrow down the right replacement.

I'll need to see a photo of the coil balance pivot shoe, to start. You'll also need to confirm any stamps/markings from the coil balance springs. These stamps/markings are typically used to determine the spring strength needed to support the weight of your sash. 

Take a look at the tutorials tagged below for an idea on how to remove these assemblies from the window.

Please let me know if you have any questions in the meatime.

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