Need window Balance weighted at 18 lb

Question

Hi Jody in customer service said to send this info. I purchased item # S351-19 Option 1830 and it is not strong enough to hold window. The window weighs 18 lbs. What special order balance do I need? Thanks.

Paul · Accepted Answer

For 18 pounds, this balance will have to be custom made. I'm going to email you a custom order link and price quote that you can use to place an order on our website. Please let us know if you have any questions!